Customers who have trouble operating or using the products they purchased can call the tech support team at any time. It is their job to ensure that customers receive all of the benefits and satisfaction they deserve from the product they purchase. To solve the problem and achieve satisfaction, the tech support team will diagnose the problem and provide the necessary actions to take via phone call.īusinesses that sell a product to customers typically have a technical support team. Clients would be able to log in and make calls to the tech support if they had problems with their purchased products as part of the project’s feature.

The capstone project, entitled “ Online Service Call Management Professional CRM Software in PHP” is a professional CRM software developed using PHP to serve as a centralized platform for service calls. It allows businesses to operate in a centralized and electronic manner. The main contribution of technology to the business industry is business automation.

The system’s target users are businesses and their customers, for whom the researchers will collect a sample size that will serve as the study’s responders. The project will be developed using the Software Development Life Cycle (SDLC) technique by the researchers. The researchers will create a system that requires tech support and clients to register to perform service calls. It serves as a centralized platform for the transaction between tech support personnel and the company’s clients. With this, the researchers of the study aim to design professional CRM Software to streamline service calls provided by companies to their clients. Because the service is provided via telephone or mobile, there are unforeseeable barriers that may prevent communication between the tech support staff and the clients. Companies typically rely on traditional calls (phone and mobile), which cost the customer a call fee and are unreliable in responding to the needs of their customers. The company will provide after purchase services to clients in case they encounter difficulties or they need additional service for the products they bought. Tech support services are provided to its customers to assist them if they have problems using the items. Product and service-centric firms want their customers to be as happy as possible with their products. The main reason behind the improvement in the business industry is technological innovation.

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